How to Keep Track of Your Security Guards' Performance
All business owners and event planners who work with security guards want to deploy guards who carry out their responsibilities properly. Posting guards at an establishment isn't enough; the whole safety of the establishment is dependent on the guard's capacity to stay on duty, awake, observant, and ready to act. A security guard business will usually provide some assurance to this effect, but if personal assurance is crucial to you, you have a few options.
Inquire about the Security Service Company's reports.
You can ask for reports from the security service provider to get a better picture of how effective security personnel are. Because security guard supervisors may already be tracking their staff, evaluating reports may be the most effective technique. A security guard business may also be able to provide precise performance information for the security guards that have been assigned to them.
Take the time to look over the security guard reports.
Many business owners and managers examine their security guards' reports carefully. Examining a shift or patrol report thoroughly might reveal a lot about your security guard's work ethic. Compare the report from a normal day to the report from an incident day if possible. Look for patrols that were uneventful but that you know had some strange behaviour at the time.
Request a field visit from supervisors.
If you believe that the security guards are not doing their duties properly, you should contact the security service provider. As a result, the supervisor will frequently visit the premises without informing the guard. Inspections and field trips are usually quite successful. Because these visits keep security guards on their toes and supervisors on the lookout for any issues that you might overlook. If concerns persist after the field visit, the supervisor may take corrective action, use remote tracking, or reassign the employee.
Interact with your guards and inquire about their duties.
Take some time to get to know your guards and say hello. This can help them stay motivated to complete their tasks. You are also welcome to drop by unexpectedly. It is not advisable, however, to do so in an unexpected manner. Instead, use a social approach and let your guards know you're interested in learning more about them.
Security guards perform better when they have a greater understanding of the property and people they are guarding. There's no need to divulge personal information; instead, inquire about the guards' work, such as whether they've spotted anything strange, what they look for when on security patrol, and their overall security evaluation. Even if you merely exchange greetings, engaging with the guards on a daily basis might be motivational.
Because security guards are responsible for the safety of both property and people, it's a good idea to find out how well they're doing. You can assure the professionalism of your security guards by following the aforementioned tips. A security guard management system is an easy way to do all of these things.
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